Introducing the Customer Portal 2.0
It's a new era for the Gingr Customer Portal! We are excited to launch the transition from Gingr’s legacy Customer Portal to the latest and improved platform. This upgrade provides a more streamlined, user-friendly experience for both businesses and pet parents.
Improved Booking Workflow & User Interface
The new user interface was designed with the pet parent in mind, with a revamped booking workflow that leads them through each step, gives real-time alerts for missing requirements along the way, and promotes the upsell of your service offerings. This new booking workflow creates an opportunity for higher conversion rates and fewer phone calls for your staff to manage.
New Features
In addition to everything that is possible in the current portal, Customer Portal 2.0 includes several additional feature enhancements:
Streamlined Requests & Enhanced Visibility: The new portal simplifies reservation and appointment requests. Customers can access their full history of reservations, complete with statuses like confirmed, unconfirmed, or completed. Customers can also easily access and manage their legal agreements through the new Customer Portal; signing new ones and viewing a complete history of past agreements.
Notifications and Reminders: Notifications and reminders are prominently displayed on the new Customer Portal's front page. Here, users are alerted to missing information, such as immunization records, ensuring that everything is up-to-date and ready to go.
Gingr PreCheck Feature: One of the most innovative additions is Gingr PreCheck. Similar to an airline pre-check, this feature allows businesses to communicate with customers one last time before check-in. It's a fantastic opportunity to upsell services, confirm details, and ensure everything is correct—making the check-in process smoother than ever.
Mobile App Access: Gingr also has a dedicated app called Gingr for Pet Parents, available for iPhone and Android devices. The app allows users to manage their reservations, sign legal agreements, and even view live webcams, all from the convenience of their phones. Access to the app requires a unique code linked to the pet care facility's subdomain.
Intuitive Mobile App
Customer Portal 2.0 was developed mobile-first, and we proudly offer a FREE mobile app that pet parents can download from the Apple App Store and Google Play Store. Just tell them to search for "Gingr for Pet Parents."
This exciting tool allows your customers to easily make bookings, manage their accounts, and more while on the go.
In order for clients to access your customer portal through the mobile app, you need to opt-in to the new portal 2.0 and provide a unique invite code for your facility. Instructions for identifying your invite code and tips for communicating with your customers are available in our help article that outlines How to Go Live with the New Customer Portal 2.0.
Resources for a Successful Launch
Your success is important to us, and we've put together some helpful resources to assist you through a successful launch of the new portal with your clients.
It's important to note that the legacy Customer Portal will be discontinued on September 16. Users can switch to the new portal themselves now or be migrated automatically after the deadline. Regardless of when you switch, all existing customer data, including stored credit cards and records, will be migrated to the new portal.
This comprehensive help article outlines everything you need to know about going live with the new portal. In addition to details on how to enable the new portal on the business side, we've provided valuable tools for communicating with your customers, including:
- An email marketing campaign template.
- A pet parent help article with a video tutorial.
A 1-page sheet that can be customized for your location and shared with pet parents.
Additional supporting articles are available in our help center for details on the new portal customization and functionality.
