Group classes are an easy and efficient way for dog trainers to equip pet parents with training skills. But when it comes to creating and structuring group classes, knowing how to set them up for success can seem confusing.
In our recent webinar, Team Gingr walked attendees through the intricacies of managing and optimizing group classes using the Gingr platform. This session was packed with insights for pet-care businesses looking to streamline their group class offerings, improve customer experience, and maximize efficiency.
Here’s a recap of the key takeaways.
Types of Group Class Options
Gingr offers two main ways to schedule group classes: Open Enrollment and Series Classes.
Open Enrollment: This flexible model allows pet owners to drop in for classes whenever it's convenient for them. Whether it's a one-time class or attending multiple times a week, open enrollment makes it easy for clients to sign up for the classes they want on the days they choose. We recommended businesses connect open enrollment with single-session packages to simplify billing and ensure clients only pay for the sessions they attend.
Series Classes: Ideal for structured programs like puppy training courses, series classes require clients to sign up for a set number of classes over a defined period. For instance, a six-week "Star Puppy" course would be billed as a complete package with fixed class dates. This option is perfect for businesses seeking a more organized and commitment-based approach.
Best Practices for Maximizing Efficiency
Once you determine which class option to pursue, there are a few best practices to follow when setting up your group class within Gingr:
Utilize Packages: For series classes, it’s recommended to use packages with a set number of class credits (e.g., six credits for a six-week course). This simplifies the checkout process and ensures clients are billed correctly for the full duration of the course.
Historical Data: As you run classes, it's crucial to keep up with class check-ins and check-outs. Tracking attendance helps trainers adjust their approach based on client needs, identify clients who are missing too many classes, and ensure that training programs are effective.
Employee Notes and Icons: Gingr’s system allows for the use of icons and notes to track a pet's progress and flag important details, such as behavioral tendencies or class performance. This feature is a time-saver for trainers and ensures pets are placed in the appropriate classes.
Client Communication and Managing Cancellations
Another essential part of managing group classes is client communication. During the webinar, we shared valuable tips for handling cancellations and rescheduling, particularly in cases of inclement weather or unexpected events. Using Gingr’s marketing features, businesses can quickly send out email alerts, notifying clients about any changes to their class schedule.
Setting up a pre-made template for cancellations or weather advisories can save time and reduce the stress of last-minute notifications. This proactive communication helps maintain customer satisfaction, even during unforeseen circumstances.
Optimizing Customer Experience
Another critical takeaway from the webinar was the focus on improving the customer experience:
Seamless Checkout: Whether clients enroll in one class or multiple sessions, Gingr’s platform ensures a smooth and straightforward checkout process. Clients pay for all sessions at once, without having to complete multiple transactions for each class, which reduces friction and improves satisfaction.
Tailored Class Offerings: With the flexibility of open enrollment and series classes, pet-care businesses can cater to various client preferences, from those seeking drop-in sessions to those committed to a full program.
For businesses looking to optimize group classes, Gingr is your go-to tool. Whether configuring packages, utilizing employee notes, or setting up icons for easy management, the platform offers endless possibilities to elevate your pet-care business. Configure it to your unique needs for the pawfect fit.
Is your pet-care business looking for a new class management solution? Get a Gingr demo!
Missed the webinar? Watch the full recording here.
